To whom it may concern,
I wanted to write a letter(email) of thanks and recognize the outstanding customer service of your company. I own a very old model (114EP) of one of your spas and have had some trouble with some failing systems. I contacted your support department, and two individuals have spent a great deal of attention to my menial problems. Joe Heim and Travis Reed were extremely helpful and understanding. When I upgrade to a new spa in the future, I will undoubtedly buy from your company, as I know I'll receive great service. Thanks again.
Daniel Gmelin, RPLU
Vice President
U.S. PL Underwriting - Architects/Engineers
Hiscox USA
"After owning a PDC Spa for 18 years, I felt it was time to upgrade to a new one and desiring to stay with a proven winning company like PDC, I knew what I wanted.
I met Jeff Goss and the Rocket7Designinc folks in State College PA at a Builders Show and I found him to not only be extremely helpful in answering questions I had but also quite knowledgeable of his products. I had known that I wanted a Dynasty model as to replace the Dynasty that I had previously owned and was totally amazed to find out that Jeff had actually worked with PDC and designed the new model Dynasty himself.
I had to have it and purchased it from him this past year.
Jeff has proved himself to me and has been very willing to go out of his way to make me a satisfied customer.
I highly endorse the service of Jeff and the whole Rocket7Designinc group for your PDC Spa needs...know that when you buy from them you buy from a dedicated group of professional customer orientated people at www.Rocket7Designinc.com, 814-867-7771."
Jim and Daphne Marthouse
Belleville, PA
"We should have written this many months ago, but things in life get so busy and next thing you know......
We absolutely LOVE our PDC spa. Since the day it was delivered in mid-November 2008 we have been totally and thoroughly happy with every aspect of it. We both, of course, love soaking in the spa itself, but the filter system of the PDC spa is impressive and the ozone cleaning is the best. No more chemicals!!!
As you know, our town was hit hard by an ice storm in December 2008. We lost all power to our home for over 48 hours. We were so worried about the spa and how it would hold up. Turns out we did not need to worry at all. In below freezing temperatures, our spa maintained water temperature VERY WELL. When the power finally came back on the spa water temperature was at 85 degrees.... Impressive!
Equally impressive to us was the fact that you Mark came around to check on us & our spa in the midst of the crisis. Thank you for that, it is that kind of service that keeps us talking & spreading the word that doing business with Livin Easy Spas is the ONLY way to go.
Sorry it took so long to write & send this.
Sincerely,
Dave & Lisa Whalen
Heath, MA"
" I have owned my spa for many years, an it has given me excellent service. Over the years, there have been a couple of times that I needed help in order to keep my spa in good running condition. Joe worked with me both times, and always had patience, and professionalism when responding to my calls. He was able to diagnose my problems over the phone, and provided the parts needed to make the repairs. I had to make several calls in order to properly diagnose an electrical issue I was having, and Joe always took my calls, helped me step-by-step and I was able to get my spa running again in short order. As a person who runs a company, I understand the need for excellent customer service, and the damage that can come from poor customer relations. I thank you for your excellent services." -Lance Tkacs
"I would like everyone at your company to know how much this customer appreciates the treatment I received and will be sure to pass along favorable word-of-mouth about your product and the manner in which your company stands behind it!" -Steve Dill
"I wanted to say hello and touch-base on a couple of things. The SPA is awesome!Without commenting on every little thing (and boring you), I give the BALI "HIGH MARKS" in overall satisfaction!We use it at least 5 or 6 times a week if not more, weather permitting.Not knowing what it was like balancing SPA water before Aquafinesse, may be shortsighted on my part. The bottom-line, it's been simple and uneventful so far for me. Hope all is well." -J.A.
"We have recommended your company to many individuals because of the service and follow-up." -Kimberley & Keith Sawyer
"I am writing this because in this day and age, customer service of this magnitude is rare to nonexistent and I believe a job well done should be recognized. I work as a nurse educator at a large medical center with new nurses and nursing support staff daily. I know how difficult it is to help employees internalize and practice great customer service skills. Needless to say, I am very impressed with your company....Now that the spa is fully operational, I can also say that I enjoy the product as well." -Vickie Hatcher
I am writing to acknowledge the fine service and assistance I have gotten from one of your employees. Travis Reed has been nothing short of great assisting me with various issues that have arisen with my PDC spa. We purchased our spa from Aqua Leisure in Rehobeth, DE in 2002. They since have gone out of business which in turn has created some concern regarding warranty and services issues. Approximately a year ago, I called PDC and asked to speak with someone in service and spoke with Travis. Since then I have had some minor problems which Travis has helped me with including sending me the necessary parts and instructing me on the steps necessary to correct/fix the problem myself. He has been a tremendous help. Although I would prefer to have a retailer in the area who could service my spa, having someone the caliber of Travis to call certainly is comforting. If your other employees are as professional and competent as Travis, I can see why your company is a leader in the spa industry. In conclusion, if you or Travis are ever in the Delmarva area, feel free to contact me for I would enjoy taking you to dinner to show my appreciation. Also, I would ask that you share this letter with Travis and place it in his personnel file. -Gilbert T. Beety
"In a time when factory and sales support is just a slogan at many companies, I commend you for having such fine people on your staff who tirelessly come to the aid of retailers and help to assure our success." -Louis A. Schuebel
“It is refreshing to see someone in business today who truly values customer service to the end user. I have to say that when Jeff commits to something he sticks with it. Whether it is a pricing quote or a hand delivery of a replacement part, I choose Rocket7Designinc to purchase my spa from for these exact reasons. I know that when I have a problem I can call Jeff and he will take care of it.
As far as the product itself goes, I have been very happy with my PDC spa. It is very high quality, easy to maintain and our whole family has enjoyed many nights of family time together in the spa. I would highly recommend the PDC product line and if you want a company to provide unmatched customer service give Jeff a call at (814)867-7771.” -Ken Moscone State College, PA
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