What Our Customers have to Say

“I am writing this because in this day and age, customer service of this magnitude is rare to nonexistent and I believe a job well done should be recognized. I work as a nurse educator at a large medical center with new nurses and nursing support staff daily. I know how difficult it is to help employees internalize and practice great customer service skills. Needless to say, I am very impressed with your company....Now that the spa is fully operational, I can also say that I enjoy the product as well.”
Vickie Hatcher

“I just want to say thanks again for your help with the spa....I get a lot of use out of it. Please pass the word to your workers. They really give your company a good name by the support they offer and the character they have.”
Eric Boughner

“Thank you so much for your great service."
Dr. Tim Bly

“We have recommended your company to many individuals because of the service and follow-up.”
Kimberley & Keith Sawyer

“I would like everyone at your company to know how much this customer appreciates the treatment I received and will be sure to pass along favorable word-of-mouth about your product and the manner in which your company stands behind it!"
Steve Dill

“I strongly recommend PDC Spas to others based on how they have changed my life.”
Dan E. Diviney

“I have enjoyed your product very much and have recommended it to all my friends.”
Herbert O’Daniel

“How grateful we are for PDC Spas for being so user friendly.”
Leah Lore Gabsky

“I had a question about my spa headrests and had an answer within 24 hours. Thank you so much for your promptness.”
JoLynn Fisher

"Just thought it might be good to hear how well I was treated by the personnel at your store in Lehighton Pa.  I was looking for your store on 209 (its old location) and saw a PDC Spa truck getting fuel at the service station,  I pulled in and asked him where the store was located and he explained,  I showed him the part I needed he said they should have it.  He called while I was there to make sure I didn't get the wrong part. Bottom line both he and the young lady went out of their way to help me.
Thanks."
Jeff Wirth

"We bought our PDC spa in 1985 and it is still running like a champ! This is by far the best-built hot tub on the market!"
M.K., West Linn, OR

“Many companies advertise their technical support to back up their sales but do not always follow through; PDC was true to their word. I will recommend a PDC Spa to anyone that shows an interest in purchasing a spa.”
Donald Peel

“Your prompt service was unbelievable!"
Don & Carolyn Squire

“In a time when factory and sales support is just a slogan at many companies, I commend you for having such fine people on your staff who tirelessly come to the aid of retailers and help to assure our success.”
Louis A. Schuebel

“We would like to take this opportunity to tell you what a great asset you have on your team in Joe Riccio. He has played a big part in helping us become a stronger PDC retailer.”
David & Jeri

I am writing to acknowledge the fine service and assistance I have gotten from one of your employees. Travis Reed has been nothing short of great assisting me with various issues that have arisen with my PDC spa.

We purchased our spa from Aqua Leisure in Rehobeth, DE in 2002. They since have gone out of business which in turn has created some concern regarding warranty and services issues. Approximately a year ago, I called PDC and asked to speak with someone in service and spoke with Travis. Since then I have had some minor problems which Travis has helped me with including sending me the necessary parts and instructing me on the steps necessary to correct/fix the problem myself. He has been a tremendous help. Although I would prefer to have a retailer in the area who could service my spa, having someone the caliber of Travis to call certainly is comforting. If your other employees are as professional and competent as Travis, I can see why your company is a leader in the spa industry.

In conclusion, if you or Travis are ever in the Delmarva area, feel free to contact me for I would enjoy taking you to dinner to show my appreciation. Also, I would ask that you share this letter with Travis and place it in his personnel file.
Gilbert T. Beety.